Refund and Returns Policy

Thank you for shopping at GoodRX Stores. We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations or you may have simply changed your mind. This Refund and Returns Policy outlines our procedures to ensure a smooth and hassle-free process for our customers.

1. Refund Policy:

1.1 Eligibility:

• You may request a refund within 30 days of the purchase date.
• To be eligible for a refund, items must be unused, in their original packaging, and in the same condition that you received them.

1.2 Refund Process:

• To initiate a refund, please contact our customer support team at support@goodrxstores.com with your order number and reason for the return.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

1.3 Exclusions:

• Certain products are exempt from being returned for a refund due to health and hygiene reasons, unless they are defective. These products include but are not limited to personal care items and perishable goods.

2. Returns Policy:

2.1 Return Process:

• If you wish to return an item for reasons other than a refund, such as an exchange or store credit, please contact our customer support team at support@goodrxstores.com within 30 days of the purchase date.
• Items eligible for return must be unused, in their original packaging, and in the same condition that you received them.

2.2 Return Shipping:

• Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2.3 Return Approval and Processing:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
• If approved, your exchange or store credit will be processed promptly.

2.4 Exclusions:

• The following items cannot be returned:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Contact Us: If you have any questions about our Refund and Returns Policy, please contact us at support@goodrxstores.com or through our website’s contact form.

Policy Last Updated: This Refund and Returns Policy was last updated on 01/06/2024.

Note: GoodRX Stores reserves the right to amend this policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.